If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity then you must notify us immediately either in writing to the address below or by email to info@goonhaverngardencentre.com.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them or in the case of a specified delivery date within 30 days of that date, then you must notify us either in writing to the address below or by email to info@goonhaverngardencentre.com or by telephone on 01872 575088. If you notify a problem to us under this condition then at your option we will either:

• make good any shortage or non-delivery;
• replace or repair any goods that are damaged or defective; or
• refund to you the amount paid by you for the goods in question in whatever way we choose. and we shall have no further liability to you.

Save as precluded by law and except where you are dealing as a consumer, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or good will) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under points above.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. Notices Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: Goonhavern Garden Centre Newquay Road Goonhavern Truro Cornwall TR4 9QQ and all notices from us to you will be displayed on our website from time to time. Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

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Returns & Refund Policy

1. Overview

This Returns & Refund Policy explains your rights when purchasing products from the Cornwall Garden Shop website and outlines our process for returns, refunds and damaged goods.

2. Returning an Item

2.1 If you wish to return an item purchased through our online store, you may do so within 14 days of receiving your order, in accordance with your statutory rights.

2.2 Returned items should be unused, in a resaleable condition and, where possible, returned in their original packaging.

2.3 Please contact us before returning any item so that we can advise you on the appropriate returns procedure.

3. Faulty or Damaged Goods

3.1 We take great care in preparing and packaging every order. However, if your item arrives damaged or develops a fault, please contact us as soon as possible.

3.2 To help us resolve your claim quickly, please provide:

• Your order number

• Photographs clearly showing the damage or fault

• A brief description of the issue

3.3 Once we have reviewed the information provided, we will advise you of the next steps and, where appropriate, arrange a replacement, repair or refund.

4. Refunds

4.1 Refunds will be issued to the original payment method used when placing your order.

4.2 Where returned goods require inspection, refunds will be processed once the item has been received and assessed.

4.3 If your order cannot be fulfilled due to stock availability or another issue before dispatch, a full refund will be issued.

5. Items Not Eligible for Return

5.1 We do not currently sell live plants through our online store.

5.2 Gift vouchers cannot be returned or exchanged unless required by applicable consumer law.

5.3 We reserve the right to refuse a refund where returned goods show signs of use, have been damaged after delivery or are not returned in a resaleable condition, unless the item is faulty.

6. Cancelling an Order

6.1 If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

6.2 If your order has already been dispatched, it will be treated as a return and the conditions outlined within this policy will apply.

6.3 Cornwall Garden Shop reserves the right to cancel an order where a product is unavailable, incorrectly priced or cannot reasonably be supplied. In these circumstances, you will be notified promptly and receive a full refund.

7. Return Postage

7.1 Unless an item is faulty, damaged or supplied in error, customers are responsible for the cost of returning goods to Cornwall Garden Shop.

7.2 We recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost in transit.

8. Contacting Us

8.1 If you have any questions regarding your return or refund, please contact our team by telephone or email.

8.2 To help us assist you as quickly as possible, please quote your order number in all correspondence.