Contact Information

Accessibility & Customer Support

Effective Date: 31 July 2026

1. Getting in Touch

At Cornwall Garden Shop, we are committed to providing excellent customer service and making it easy for you to contact us with any questions about our products, online orders or services.

As the online store for Chacewater Garden Centre and Goonhavern Garden Centre, our knowledgeable teams are available to assist you during normal business hours.

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2. Contact Details

Chacewater Garden Centre

Address
Chacewater Hill
Chacewater
Truro
Cornwall
TR4 8HL

Email
info@chacewatergardencentre.com

Telephone
Please refer to our Contact Us page for the latest telephone number and opening hours.

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Goonhavern Garden Centre

Address
Newquay Road
Goonhavern
Truro
Cornwall
TR4 9QQ

Email
info@goonhaverngardencentre.com

Telephone
Please refer to our Contact Us page for the latest telephone number and opening hours.

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3. Customer Support

Our team can assist with enquiries relating to:

• Online orders

• Delivery information

• Returns and refunds

• Product availability

• General product advice

• Website enquiries

Where appropriate, we aim to respond to emails as soon as reasonably possible during normal business hours.

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4. Accessibility

Cornwall Garden Shop is committed to making our website as accessible and user friendly as possible for all visitors.

We continually work to improve the accessibility and usability of our website and aim to follow recognised accessibility best practices wherever reasonably possible.

Where practical, we strive to provide:

• Clear and consistent website navigation.

• Readable fonts and colour contrast.

• Logical page layouts and headings.

• Alternative text for images where appropriate.

• Keyboard accessible navigation where supported by our website platform.

• Compatibility with modern web browsers and assistive technologies.

Whilst we aim to make every part of our website fully accessible, some third party content, supplier provided imagery or older content may not yet meet every accessibility standard. We are committed to improving these areas wherever reasonably possible.

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5. Alternative Assistance

If you experience difficulty using our website or accessing any information, please contact either of our garden centres by telephone or email.

We will do our best to provide the information or assistance you require in an alternative format wherever reasonably possible.

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6. Feedback

We welcome feedback about both our customer service and the accessibility of our website.

If you have any suggestions or experience any difficulties while using our website, please let us know so that we can continue to improve your experience.

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7. Policy Updates

This Contact Information and Accessibility Policy may be updated from time to time to reflect changes to our services or contact details. The latest version will always be available on the Cornwall Garden Shop website.